This position is responsible for the overall management of housing supports and services including conducting strength based needs assessment. Develop, implement, monitor, evaluate and modify a person-centered housing entitlements/benefits. Advocate for the needed services, assist tenants in meeting the obligations of tenancy; problem- solving conflicts, maintain assigned program records and assist other team members as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Visit areas where individuals are homeless and mentally ill congregate (shelters, streets, parks, etc.) and educate them about medical, psychiatric and case management services available through daily outreach activity.
- Keeps statistics on the amount of contacts made, areas visited and turned into supervisor weekly.
- Maintains good public relation with facilities where outreach is done.
- Escorts clients to Healthcare for the Homeless to arrange for services appropriate.
- Assists Case Managers to transport clients when necessary.
- Assist clients in utilizing community resources.
- Advises supervisory staff of changes in service providers and in homelessness and the chronically mentally ill population.
- Visits other service providers to inform them of the services available, educate them and encourage referrals.
- Serves as an advocate for clients receiving services
- Participates in program-related training as required.
- Perform other duties assigned.
- Participates in outcome monitoring and evaluation.
- Maintain compliance with grant requirements according to the New Orleans Equity in Inclusion (NOEII) program.
KNOWLEDGE, SKILLS, AND ABILITIES
This position requires knowledge, skills, and abilities equivalent to:
- High School diploma or GED required. Business college training, Bachelor’s degree is strongly preferred.
- Competent computer skills including MS Office and knowledge of office equipment is required.
- Proficient verbal and written communication skills
- Organizational, planning, working management and prioritizing skills required.
- Problem-solving ability, attention to detail, accuracy, flexibility, and reliability required.
- Documented, verifiable office experience is strongly preferred.
- Must be at least 21 years age or older at the time of offer of employment is made
- Must be able to pass all required compliance checks and criminal history investigation, including offenses as described in R.S.40:1300.53, pursuant to the statutory revision authority of the Louisiana State Law Institute.
Work is primarily performed in a normal office environment generally while seated at a desk. Dexterity is required to perform the work with a personal computer keyboard, calculator, and other office equipment.
VOLUNTEERS OF AMERICA SOUTHEAST LOUISIANA is an EEO employer - M/F/Vets/Disabled