Peer Support Specialist- Supportive Services (NOEII)
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JOB SUMMARY

This position is responsible for the overall management of housing supports and services including conducting strength based needs assessment. Develop, implement, monitor, evaluate and modify a person-centered housing entitlements/benefits. Advocate for the needed services, assist tenants in meeting the obligations of tenancy; problem- solving conflicts, maintain assigned program records and assist other team members as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Visit areas where individuals are homeless and mentally ill congregate (shelters, streets, parks, etc.) and educate them about medical, psychiatric and case management services available through daily outreach activity.
  2. Keeps statistics on the amount of contacts made, areas visited and turned into supervisor weekly.
  3. Maintains good public relation with facilities where outreach is done.
  4. Escorts clients to Healthcare for the Homeless to arrange for services appropriate.
  5. Assists Case Managers to transport clients when necessary.
  6. Assist clients in utilizing community resources.
  7. Advises supervisory staff of changes in service providers and in homelessness and the chronically mentally ill population.
  8. Visits other service providers to inform them of the services available, educate them and encourage referrals.
  9. Serves as an advocate for clients receiving services
  10. Participates in program-related training as required.
  11. Perform other duties assigned.
  12. Participates in outcome monitoring and evaluation.
  13. Maintain compliance with grant requirements according to the New Orleans Equity in Inclusion (NOEII) program.

KNOWLEDGE, SKILLS, AND ABILITIES

This position requires knowledge, skills, and abilities equivalent to:

  • High School diploma or GED required. Business college training, Bachelor’s degree is strongly preferred.
  • Competent computer skills including MS Office and knowledge of office equipment is required.
  • Proficient verbal and written communication skills
  • Organizational, planning, working management and prioritizing skills required.
  • Problem-solving ability, attention to detail, accuracy, flexibility, and reliability required.
  • Documented, verifiable office experience is strongly preferred.

SPECIAL REQUIREMENTS:

  • Must be at least 21 years age or older at the time of offer of employment is made
  • Must be able to pass all required compliance checks and criminal history investigation, including offenses as described in R.S.40:1300.53, pursuant to the statutory revision authority of the Louisiana State Law Institute.

PHYSICAL REQUIREMENTS

Work is primarily performed in a normal office environment generally while seated at a desk. Dexterity is required to perform the work with a personal computer keyboard, calculator, and other office equipment.

VOLUNTEERS OF AMERICA SOUTHEAST LOUISIANA is an EEO employer - M/F/Vets/Disabled
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