Customer Service/ Collections Representative

Liberty Career Finance, LLC sister company of Continental Finance, LLC is an entrepreneurial, growing financial services organization located in Wilmington, Delaware. As part of our continued growth, a new position is available as a Customer Service/Collections Representative. Responsibilities include:

· Assist in development of the loan servicing group of Liberty Career Finance including developing letters, emails and texting templates;

· Utilize both internal loan system (ILP) and school system (SMS) to track and service loans;

· Utilize templates to communicate with customers related to repayment of their vocational loan;

· Complete Welcome Calls with new customers to set up payment arrangements as well as assist customers in finding employment or determine their eligibility to return to school;

· Track delinquencies related to servicing loans;

· Help determine collections strategies related to Servicing of loans;

· Liaison with schools to coordinate retraining of students as well as to determine statuses of students, resolve questions and issues as they arise;

· Completes exit interviews which involves talking to students who recently graduated from school;

· Supports funding process which includes verifying employment, coordinating activities with co-workers and compiling funding documents;

· Set up payments through system to support the repayment of loans

· Following up with customers related to delinquent accounts, payment arrangements, settlements and general correspondence;

· Creating, updating and maintaining spreadsheets in Excel;

· Provide general administrative support for the vocational loan program;

· May perform other duties as assigned.


· Proven experience in a customer service or collections environment;

· Associates Degree or two years of equivalent work experience required;

· Minimum 2 years of customer service experience required;

· Minimum 2 years of loan servicing experience required;

· Proven experience working with customers who may be delinquent on accounts and the ability to develop a connection with customers and influence them to make payments;

· Excellent organizational skills including the ability to be resourceful and think outside the box;

· Proven ability to manage multiple priorities while meeting daily, weekly and monthly deadlines;

· Goal orientated and motivated by reaching stretch goals;

· Strong math acumen and problem-solving skills;

· Easily works in a fast paced, changing environment while being very detailed oriented;

· Willing to provide full scope of responsibilities from general clerical responsibilities to more advanced tasks;

· Previous underwriting experience preferred in credit card or loan environment but not required

· Proven ability to use good judgment in decision making

Liberty Career Finance offers a good starting salary and an excellent benefits package including medical, dental, vision, short and long term disability as well as life insurance and a great paid time off program.

CONTINENTAL FINANCE COMPANY is an EEO employer - M/F/Vets/Disabled
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