Guest Service Agent PM/Night Audit Shifts

Overview:

We are seeking a Guest Service Agent to join our team in providing exceptional customer service in a hospitality setting. If you have a passion for guest services and enjoy working in a dynamic environment, we would love to hear from you!

Responsibilities:

- Greet and welcome guests upon arrival with a friendly and professional demeanor

- Assist guests with check-in and check-out processes efficiently

- Handle guest inquiries and provide accurate information about hotel facilities and services

- Process reservations, cancellations, and payment transactions accurately

- Address guest concerns and resolve issues promptly to ensure guest satisfaction

- Perform night audit duties as needed

- Operate phone systems and manage reservations effectively

- Maintain cleanliness and organization at the front desk area

Experience:

- Proven experience in customer service, preferably in a hotel or hospitality environment

- Multilingual abilities are a plus to cater to diverse guests

- Familiarity with front desk operations, night audit processes, and phone etiquette

- Knowledge of hotel systems and software for reservations and guest management

- Knowledge of PEP is a plus, not required

- Strong communication skills and the ability to work well under pressure

Joining our team as a Guest Service Agent offers the opportunity to work in a dynamic hospitality setting, interact with diverse guests, and contribute to creating memorable experiences for our visitors.

Job Types: Full-time, Part-time

Pay: $13.00 - $15.00 per hour

Expected hours: Up to 40 per week

Benefits:

401(k)

Flexible schedule

PTO

Holiday Pay

Schedule:

8 hour shift

Day shift

Night shift

Weekends as needed

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