Customer Service and Logistics Manager

This role is responsible for ensuring the efficient delivery of products, maintaining strong customer relationships, and resolving issues promptly. The ideal candidate will possess excellent communication and problem-solving skills to support customer satisfaction and optimize supply chain operations. Additionally, this position involves participation in the S&OP process to align shipment schedules with company sales, operational, and financial goals. 

Key Responsibilities 

Logistics Management 

• Demonstrate an understanding of export procedures, including ocean freight logistics, compliance with import regulations in key markets, and bank collections. 

• Identify, analyze, and resolve shipment issues efficiently; propose solutions such as customs warehousing, fumigation services, or rerouting. 

• Monitor port activities, industry developments, and maintain adherence to SVWG shipping policies, theft prevention programs, and documented procedures. 

• Develop and maintain relationships with drayage and transportation vendors; manage insurance documentation, control costs and oversee scheduling. 

• Serve as the backup for shipping and appointment scheduling when needed. 

Customer Service 

• Balance customer needs and company priorities by delivering proactive, professional service across diverse cultural backgrounds. 

• Ensure accuracy in order processing and data reporting with a keen eye for detail. 

• Manage assigned customer accounts, collaborating with the sales team to provide exceptional service. 

• Participate in Food Safety and Recall teams; understand product specifications and engage in monthly quality meetings. 

Sales and Marketing Support 

• Stay informed on walnut market and current events that impact international trade. 

• Track industry shipment reports, commodity price trends and help prepare reports to track internal and customer-facing metrics. 

• Develop customer insights through participation in site visits and food industry trade shows. 

• Support marketing initiatives, including creating collateral materials, presentations and social media content. 

Skills and Qualifications 

• Strong organizational and time management abilities. 

• Excellent communication and interpersonal skills. 

• Proficiency with Microsoft Office (Excel, Word, etc.). 

• Knowledge of ERP systems. 

• Ability to thrive in a fast-paced environment and manage multiple responsibilities simultaneously.