Road Service Manager

Road Service Manager

Location: Field-Based / On-the-Road
Company: Road Runner Wrecker Service, Inc.

About Us

Since 1992, Road Runner Wrecker Service, Inc. has earned its reputation as the go-to provider for towing, recovery, and roadside assistance throughout the Mid‑Atlantic. With a modern fleet and a commitment to rapid, reliable response, we're dedicated to supporting drivers when they need it most.

Your Role

As the Road Service Manager, you’ll lead our frontline heroes—our Road Service Mechanics—ensuring prompt, effective, and safe operations across the region. You’ll be the strategic and operational backbone, managing personnel, optimizing service workflows, and maintaining high-quality service delivery. This role is field-focused—you’ll be on the road, actively engaging with operations and supporting the team in real time.

Key Responsibilities:

• Lead and support a team of mobile mechanics, providing coaching, escalation management, and performance guidance.
• Operate both in the field and at the Shop, spending significant time on the road to oversee operations, support mechanics during calls, and ensure smooth logistics.
• Coordinate service operations, including dispatch optimization, response-time tracking, and resource allocation for breakdowns, emergencies, and on‑the‑spot repairs.
• Ensure adherence to safety protocols, vehicle maintenance standards, and customer-first operational excellence.
• Oversee inventory logistics, guaranteeing service trucks are fully stocked and parts usage is accurately tracked.
• Utilize diagnostic and mobile tools to assist the team in troubleshooting effectively.
• Serve as a key point of contact between dispatch, mechanics, and customers—communicating updates, status changes, and critical escalations.
• Drive continuous improvement, refining processes, response strategies, and team training to elevate operational performance.

What You Bring

• Proven leadership experience—ideally managing mobile or roadside repair teams.
• Willingness and ability to spend a significant portion of your time working in the field, including traveling to various locations as required.
• Solid mechanical knowledge spanning light and heavy‑duty vehicles—diesel engines, electrical, air brakes, hydraulics.
• Strong familiarity with diagnostic tools, emergency repair protocols (batteries, belts, hoses, tires, brakes, air lines), and inventory control.
• Excellent organizational skills with the ability to operate under pressure in dynamic settings.
• Valid driver’s license; CDL preferred but not required.
• Superior communication skills and a customer‑focused mindset.

Why Road Runner?

• Be the director behind a team of real-life heroes, keeping vehicles and drivers safely on the road.
• Competitive salary with performance-based incentives & bonuses.
• Fully equipped, well-maintained service vehicles for your team.
• A collaborative, supportive team environment with room for growth and leadership.
• Work with a company that brings over 30 years of service excellence and a solid reputation.

How to Apply

Ready to take the lead and ensure our roadside heroes can deliver exceptional service—while being out in the field where the action happens? Submit your resume and a brief cover letter highlighting your leadership and field-based mechanical experience. We look forward to meeting our next Road Service Manager—someone who excels under pressure, champions safety, and makes every call count.

Road Runner is an equal opportunity employer & drug-free workplace