Computer Systems Analyst - Entry Level-Fall 2021

Barrie, ON Seasonal

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*** It is anticipated that this will be a mostly work-from-home position due to Covid-19 guidelines etc., with the option of using the Barrie main office as an option if available and when Covid-19 guidelines permit.

 

 

Position Summary:

As our Computer System Analyst, you will work alongside a variety of stakeholders, partners, and affiliates to facilitate software and program roll outs. This position reports to the Information Technology Program Coordinator with many points of contact within the organization.

Successful candidates will ensure the security of corporate data, cloud data and system synchronization at all times. Being part of this team, you will be given tasks to evaluate and install software both network- and cloud-based. Analyze, recommend strategies and solutions for effective use of technology including but not limited to: G-suite, Freshdesk, Microsoft 365/Teams, Payworks, Monday.com, SLACK, Adobe Creative Suite, Zoiper, Wix, OBS Systems, and others as approved. You will be assigned to monitor, maintain and coordinate the ease of use between all network and cloud systems. You will also assist and coordinate with all the Information Technology employees throughout the whole organization and business partners as approved.

Key Accountabilities:
  • Install, setup, maintain, troubleshoot and upgrade software both cloud and network.

  • Perform and schedule data backups.

  • Perform routine cyber security check ups, maintain and upgrade.

  • Monitoring and maintaining system consoles for the following but not limited to:

    • G-Suites, Freshdesk, Callture, Monday.com, and Slack.

  • Test and troubleshoot ticket issues and create or find solutions.

  • Monitor, test, create and deploy enhancements for all the systems being utilized within OMCI, these systems included but are not limited to:

    • G-Suites, Slack, Freshdesk, Monday.com, Payworks HRIS, Callture

  • Follow, create, or recommend enhancements for IT infrastructures, systems, strategies, procedures, data protection and policies as well as cyber safety protocols. 

  • Analyze business requirements by communicating with key stakeholders across the organization to develop solutions for IT needs. This includes but not limited to creating partnerships with system providers to fulfill the IT needs of the business.

  • Assess new hardware and software systems and develop test strategies to ensure it complies with OMCI’s data protection policy and procedures as well as cyber safety protocols.

  • Troubleshoot new and recurring hardware and software issues that affect the whole organization or key individuals, research and provide solutions.

  • Create and provide training to the Information Technology Team.

  • Stay up-to-date on emerging trends and technologies.

 

Qualifications & Education Requirements:
  • Between 16-30 years of age.

  • Permanent Resident or Canadian Citizen.

  • Consistent access to a functioning laptop/computer.

  • Require regular and consistent access to a working cell phone with data.

  • One to three years of experience in the following:

    • HTML, CSS, PYTHON, JAVA, C+, C++, JQUERY

    • Call centre or customer service environment.

  • Working knowledge of various social platforms such as, but not limited to:

    • Facebook, Twitter, Instagram, Snapchat, Spotify

  • Working knowledge of various content management platforms such as, but not limited to:

    • Wix (Preferred), WordPress, Squarespace

  • Knowledge and ability of the following systems, but not limited to:

    • G-Suites, Slack, Freshdesk, Monday.com

  • Communication skills including faxing, how to speak properly on a phone, taking messages, emailing, following up, reading instructions, debriefing, note-taking, copying.

  • Must create a work plan and adhere to strict deadlines, coordinate meetings and presentations, and have excellent organizational skills.

Preferred Skills:
  • Communications:

    • Excellent written and verbal communication

    • Proofreading, Copy, Editing

    • Ability to keep calm and problem solve while managing and leading a team. 

    • Ability to communicate and participate in video conference meetings.

    • Interpersonal & Teamwork

      • Personable demeanor
      • Outstanding organization skills (Meeting coordination, Event planning, Publication scheduling)
      • Ability to work with a variety of personalities in a creative fluid environment
      • Ability to collaborate with several teams at once, managing multiple initiatives simultaneously.
      • Ability to work within teams and autonomously.

       

  • Decision Making

    • Prioritization

    • Meeting deadlines

    • Critical thinking skills

    • Active problem-solving skills

Other Skills & Requirements: Information Technology Technical Skills Scale: Level 1 - Fundamental Awareness | Level 2 - Novice | Level 3 - Intermediate | Level 4 - Advanced | Level 5 - Expert 

Level 1 - 2 Microsoft Office 
Level 1 - 2 HTML, JAVA, PHP, C+, C++, PYTHON, JQUERY
Level 1 - 2 Customer Service Experience 
Level 1 - 2 IT Knowledge and Support
Level 1 - 2 Webmail Services
Level 1 - 2 VIOP/IP Phones
Level 2 - 3 Adobe Suite 
Level 2 - 3 Slack, Monday.com, Payworks
Level 2 - 3 Google Suite 
Level 2 - 3 Callture, Zoiper, Telephone Systems
Level 2 - 3 Computer/Network Routing
Level 2 - 3 Cloud Based Softwares

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