Housekeeper
The Housekeeper is the cornerstone of our guests' experience, transforming each accommodation into an immaculate sanctuary that seamlessly blends the warmth of home with refined luxury. Through meticulous attention to detail and genuine care, our Housekeepers curate restorative environments where guests can fully rest, relax, and recover. This role embodies the elegance and warmth that define the Chesapeake Bay Beach Club experience, ensuring every stay reflects our unwavering commitment to excellence.
Responsibilities:
- Curate Guest Sanctuaries: Execute pristine room preparation to exact luxury hospitality standards, ensuring every detail—from perfectly appointed linens to thoughtfully arranged amenities—creates an immaculate, welcoming environment
- Anticipate Guest Needs: Proactively identify and fulfill service requirements before they are expressed, responding with grace and immediacy to all guest requests and interdepartmental communications
- Maintain Luxury Standards: Uphold meticulous attention to detail in all spaces, including furniture placement, amenity presentation, floor care, and the removal of any imperfections to preserve the property's refined aesthetic
- Ensure Operational Excellence: Conduct thorough inspections of in-room appliances, lighting, and fixtures; promptly report maintenance concerns, safety hazards, or incidents to leadership
- Deliver Personalized Service: Provide thoughtful assistance to guests with special requirements while maintaining discretion, professionalism, and genuine warmth in all interactions
- Uphold Brand Standards: Maintain impeccable personal presentation, protect confidential information, and consistently exemplify the property's service philosophy in guest engagement
- Collaborate Seamlessly: Support colleagues across departments to achieve unified operational excellence and create memorable guest experiences
- Execute Logistical Precision: Efficiently manage housekeeping cart preparation, linen rotation, amenity replenishment, and proper room entry protocols while adhering to all safety and security procedures
Competencies:
- Operational & Technical Excellence
- Professional Presence & Integrity
- Organizational Effectiveness
- Composure Under Pressure .
- Adaptive Multi-Tasking
- Collaborative Partnership
- Meticulous Attention to Detail
- Communication & Guest Engagement
Benefits
- 401(k) and Roth 401(k) retirement plans with employer match
- Employer-sponsored 401(k) matching contributions
- Employee meals during scheduled shifts
- Exclusive employee discounts
- Team member events and engagement activities
- Maryland Sick and Safe Leave
- Medical, dental, vision, PTO, and paid holidays after one year for eligible full-time employees
Work Environment
This position operates in a hospitality environment, including guest rooms, corridors, public areas, and service spaces. The role requires exposure to cleaning chemicals, commercial laundry equipment, varying temperatures, and frequent interaction within an active hotel setting.
Physical Demands
This is a physically active role requiring prolonged standing and walking throughout the shift. The position regularly involves bending, lifting, reaching, kneeling, pushing, and pulling, with the ability to lift and move up to 40 pounds safely and consistently.
EEO/AAP Policy Statement
Chesapeake Bay Beach Club provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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