Host/Hostess
Grove Restaurant Grand Rapids, MI
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Position Summary

The Seating Coordinator (Host) provides warm, friendly, and immediate greetings to guests at the door. Seats, and presents clean menus to guests in a friendly, professional, and efficient manner.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

  • Greeting and seating guests, presenting menus to guests
  • Treating guests in a manner to ensure their complete satisfaction
  • Taking names on a waiting list
  • Open Table program
  • Observing tables and keeping track of clean, dirty, and occupied tables
  • Taking the guest information and quoting wait time to guests accurately when tables are not immediately available
  • Cleaning, organizing, and stocking menus at host area
  • Answering phone and answering questions concerning the menu and restaurant
  • Interacting with guests coming in and as they leave, ensuring a positive dining experience
  • Filling to go orders, if applicable
  • Maintaining restrooms throughout the shift
  • Performing other duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

  • Excellent communication skills (verbally interacts with management, servers, team members, and guests)
  • Must be able to read, write, and determine wait time based on Company’s procedures
  • Must visually scan restaurant for clean, unoccupied tables
  • Strong organizational skills and ability to multi-task
  • Knowledge of workplace safety procedures

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is continuously standing during the entire shift. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to walk; sit; stoop; bend; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. While performing the duties of this position, the employee is frequently required to wash hands and answer phones. The employee with occasionally encounter hazards, including slipping and tripping. The noise level in the work environment is usually moderate to high. 

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