Volunteer and Student Coordinator

• 100% Employer paid medical and dental insurance
• 100% Employer paid life and disability
• Simple IRA with employer match up to 3%
• HSA with up to $1,300 match by employer or FSA
• Low-cost vision insurance
• 3 weeks of PTO in the first year
• 10 Paid Holidays
• Flexible schedule
• Limited weekends
• Diverse team and patient population
• Mission leave
• Extended Illness Benefit

What You'll Do

The Volunteer and Student Coordinator is responsible for organizing and maintaining the complex volunteer and student schedule, supporting the delivery of health care services in all clinics, inclusive of onboarding new volunteers, corresponding with volunteers and students, and coordinating all logistics associated with Siloam student preceptorship.

Volunteer Coordination

Onsite Volunteers:

• Advises and supports Siloam managers in developing job descriptions for volunteer roles according to the needs of their departments
• Works with the manager of Siloam’s website to post open volunteer positions
• Processes incoming applications and adds new volunteers to the volunteer database
• Conducts orientation for new volunteers, including tours and Siloam information videos
• Presents training videos and Powerpoint presentations as applicable to new volunteers including HIPAA, medical interpreting, and clinic support training
• Manages volunteer access to electronic medical records, including set-up at the start of the volunteer service and inactivation when their service ends
• Places volunteers in active service at the main office and/or at satellite office(s) by matching their skills, qualifications, and interests with the needs of the organization
• Maintains the volunteer schedule for multiple clinic locations which includes fulfilling daily clinic needs through timely communication with staff and volunteers (through email, online calendars and the volunteer management database)
• Assists with password resets in athenahealth for volunteers, students, and Siloam staff
• Creates a weekly volunteer calendar as a reference for the clinic shifts each week, for multiple clinic locations
• Manages volunteer laptop scheduling and checkout, including facilitating repair of laptops and resolution of performance issues
• Ensures volunteers are aware of the volunteer policies and procedures that apply to their roles
• Maintains records in the volunteer database system including tracking and providing statistics as needed for periodic reports
• Evaluates programs and services delivered by volunteers and assesses areas for improvement
• Creates and distributes periodic surveys to volunteers and staff to evaluate the effectiveness of volunteer efforts.

Nashville Neighbors Volunteers:

• Processes incoming team leader and team member applications, consents, and background checks, storing these items in the volunteer management software
• Creates a team roster for each team in the NN Google drive using the list of names provided in the team leader’s application
• Alerts the NN Program Manager of newly formed teams
• Sends welcome emails to NN Team Leaders which include a link to the team roster and explains the team leader’s responsibility to hold members accountable to complete the application process
• Updates the team roster as team members complete their applications, so the team leader is aware of each team member’s application status and can send reminders as appropriate, and so the NN Program Manager can send reminders to the team leader if necessary

Student Coordination

• Process incoming preceptorship forms, discuss availability with the preceptors, then notify the students of the application status.
• Establishes and coordinates a Training Calendar which involves the following:
  • Matching requests for clinical rotations to preceptor availability
  • Maintaining communication with academic institutions to ensure that dates for rotations are clearly understood
  • Coordinating the trainee’s schedule with the preceptor’s schedule
• Facilitates new trainee orientations
• Manages the training schedule, ensuring the trainee’s progress through the plan
• Manages student and resident access to Athena (EMR) with set-up at the start of their rotation and inactivation when their rotation ends
• Assists the Student Education Director with miscellaneous projects (fundraising mailings, curriculum assembly, etc.)
• Organizes and maintains live training workshops
• Participates in on-going quality improvement (QI) activities within the roles defined above
• Performs other duties as assigned by the Student Education Director

Other Duties

• Welcomes Siloam visitors and leads tours
• Participates in on-going quality improvement (QI) activities within the roles defined above
• Performs other duties as assigned by the COO

Who We Are Looking For

Education and Experience

• Bachelor’s degree preferred
• Two years of relevant experience preferred
• Bilingual in Spanish or Arabic preferred

Qualifications

• Passionate about Christian ministry to the underserved and in full agreement with Siloam’s mission and core values.
• Willingness to serve persons with limited access to healthcare and who are from different cultures and faith beliefs
• Computer literacy and familiarity with MS Office products as well as electronic medical records preferred and willingness to learn new software applications
• Adherence to OSHA and confidentiality requirements
• Untiring attention to detail
• Skilled at communicating clearly through email, phone and face-to-face
• Flexible and patient with changes
• High level organization and follow-through
• Ability to work well in a team setting