Night Auditor- Towneplace Suites
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Towneplace Suites Denver/Lone Tree

10664 Cabela Drive

Lonetree, CO 80124

 

https://www.facebook.com/towneplacesuiteslonetree/ 

 

Job Description:

To assist all guests, co-workers, and vendors in a friendly, courteous, efficient, and professional manner.  Our Night Auditors set the tone for our guests' entire stay, so it is critical that our guests are our focus at all times.    

 Essential Job Functions:

  • Smile and greet every person that walks through our doors
  • Provide the highest quality of service at all times
  • Promptly and effectively deal with any guest complaints or requests
  • Check guests in and out of the hotel in accordance with all brand standards  
  • Accurately maintain all guest’s folios including but not limited to posting payments, posting incidental charges, and rebates when necessary 
  • Use appropriate telephone scripted greetings at all times
  • Complete all required brand training within appropriate hotel established timelines
  • Completely understand and execute all emergency policies and procedures as well as understand all required items on the PIC checklist
  • Properly maintain cash drawer at the appropriate level and follow all cash handling procedures
  • Keep lobby and desk area clean and presentable at all times
  • Effectively communicate with other desk shifts and the management team all important and relevant information that occurred during your shift
  • Must be able to move/lift items weighing up to 50 lbs from time to time
  • Must adhere to all work rules, procedures, and policies established by the hotel and have fun at work
  • Verify all front desk transactions and ensure all required back up balances to the Property Management System
  • Effectively complete the Property Management System’s night audit procedures
  • Print and complete all required reports 
  • Ensure all guest folios are printed and distributed to the guest rooms for all departing guests
  • Effectively communicates all guest requests and any safety or security concerns to the overnight houseman/loss prevention associate
  • Carry out all other reasonable requests as requested by the hotel leadership team
  • Must be able to work with minimal supervision and be able to make decisions that take care of the guests needs to ensure customer satisfaction

In addition to your wage/salary, we offer a comprehensive benefits program to full-time employees that include:

  • Employer-Sponsored Medical Benefits (employer pays 3/4 of Health Plan Costs)
  • Vision and Dental Plans
  • Short-Term Disability
  • $20,000 Employer Paid Life Insurance Benefits at no cost
  • Discount room rates for Employees at Marriott Hotels Worldwide
  • Paid Time Off
  • Employee Referral Bonus Program

Must pass the pre-employment background check and drug screen.

Hospitality Resource Group LLC is an EEO employer - M/F/Vets/Disabled
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