Restaurant Server

            

Dining Experience Specialist (Server)

Summary/Objective 
The Dining Experience Specialist is an Altstadt brand ambassador who supports the front-of-house by facilitating a next-level dining experience for our amazing customers. The jobholder consistently serves food and drinks to diners in a friendly, timely and professional manner.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.    Serves 3-4 tables at a time, as determined by management

2.    Maintains complete knowledge of Restaurant’s food and beverage preparation

3.    Sells alcohol and food items; recommends additional food and drink items for customers to enjoy; promotes daily/weekly/monthly specials

4.    Take and enters customers’ orders into Restaurant’s POS; accepts and processes different types of payment and makes change when needed

5.    Interacts with guests in a friendly and fast manner, ensuring guests’ complete satisfaction and exceeding their expectations

6.    Maintains specific side-work and ensures the total cleanliness and smooth operation of the restaurant

7.    Clears and resets tables

8.    Checks identification of guests to ensure they are of legal age to consume alcoholic beverages; refusing to serve beverages in a polite manner to guests who are not of legal age

9.    Observes guests’ behavior once they have consumed alcoholic beverages, counting the number of drinks served, and offering a taxi if it appears as though the guest should not drive; asks a manager for help with disorderly customers as needed

10.  Reports to work in a neat and clean uniform; maintains well-groomed hair and personal hygiene as established by company policy and in accordance with health and safety requirements

 

Competencies

1.    Technical Capacity- Must be able to use all job-related software, systems and tools (e.g. POS, cash register, etc);

2. Customer Focus- Must exude enthusiasm for helping others and exceeding guest expectations; must be friendly, approachable and professional in all interactions;
3. Accuracy- Must be able to correctly remember and enter all guest orders; must be able to remember who ordered which items (no “calling out†orders);
4. Flexibility- Must be able to effectively multi-task and perform a variety of tasks as-needed for multiple guests at once;
5. Ethical Conduct- Must uphold and enforce the company’s ethical standards and comply with local, state and federal law;
6. Safety- Must be familiar with and adhere to industry and function-specific federal, state and local safety requirements;
7. Collaboration- Must work well with other departments/functions;
8. Communication- Must communicate effectively to employees, vendors and customers; Must speak, write and read English at the necessary level to safely and competently perform all job duties.

Supervisory Responsibility

This position has no supervisor responsibilities.

Work Environment

This job operates in a restaurant environment. The employee is occasionally exposed to environmental hazards including, but not limited smoke, steam, high temperatures, humidity, extreme cold (i.e. walk-in freezer); frequent contact/immersion of hands in water, sanitation solutions, meat products, poultry products, seafood and produce items and frequent washing of hands.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This role is mostly mobile, and the jobholder must be able to stand and walk around for their entire assigned shift. The jobholder is regularly required to bend, stoop, reach, lift, shake, stir, pour, carry, push, talk, hear, speak, read, walk and stand. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls in repetitive motions. The employee occasionally lifts and carries tubs and cases weighing up to 75 pounds. The employee must frequently communicate with expediters and servers and read orders on tickets.

Mental Demands

The jobholder must be able to function well under pressure and must be able to remain calm to effectively deescalate upset customers. The employee must have an excellent memory to correctly execute guests’ orders. The jobholder must also be able to correctly perform basic math to make correct change with or without the use of a calculator (in case the system is down).

Position Type/Expected Hours of Work
The typical hours of work and days may vary, and the jobholder is required to work as scheduled by management. Overtime may be required from time to time at Management’s discretion.

Travel

No travel is expected for this position.

Required Education and Experience

1.    No prior education or experience required

 

Preferred Education and Experience

1.    Previous experience as a server, including POS experience

2.    Highschool diploma or GED

 

Additional Eligibility Qualifications

1.    Must be 21 years of age or older at the time of application

2.    Must be able to pass the Responsible Service of Alcohol Test with a score of 90% or better

3.    Must possess a State alcohol server license and food handler’s card

 

Work Authorization/Security Clearance

Must be able to legally work in the US without sponsorship

EEO Statement

Altstadt provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Altstadt complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.