Donation Services Coordinator I (Shreveport)
Job Title: Donation Services Coordinator I
Department: Hospital Services
Reports to: Manager of Hospital Services
Exemption: Non-Exempt
Date Revised: September 2023
Position Summary
The Donation Services Coordinator (DSCI) will ensure timely on-site response, assessment, and evaluation of potential organ donors, as well as communicating with hospital staff to maintain opportunity for donation.The DSC I will be responsible for proactive rounding and early identification of donor referral potential.
Essential Functions
Has knowledge of all aspects of LOPA’s organ and tissue referral processes, recovery processes, and procedures, including but not limited to LOPA’s aftercare family support services
Maintains an understanding of LOPA’s clinical triggers and referral criteria. Is able to educate hospital staff on the importance of a timely referral.
Responds to referrals, as defined in LOPA policy and procedure
Accesses hospital electronic medical records to review pertinent medical history and clinical course to establish and validate patient suitability for organ donation
Effectively communicate with the appropriate hospital staff, in an acute care setting, regarding the current status of a potential donor, their family’s understanding of prognosis, and the current plan of care. (Donation Assessment Huddle)
Effectively communicates pertinent and time sensitive referral information with appropriate LOPA staff
Is able to identify early family support triggers, when GOC or BD exams are planned and notifies appropriate LOPA staff in a timely manner
Is a resource to assigned hospitals for all needs related to organ and tissue donation, maintains a consistent present in assigned hospitals as required and needed, building and strengthening relationships while addressing any needs
Accesses the donor registry and prints the registry form when applicable.
May supports donor family throughout flag raising, honor walks, and/or DCD OR with family present
Support onsite rounding and remote organ referral rounding/follow up when regional ORC is managing an active donor case
Utilizes discretion and sensitivity with respect to the circumstances, views and beliefs of others in all interactions, including but not limited to donor families.
Job Role Expectations
Adheres to all current LOPA policies
Maintains effective communication with essential departments within the agency: Quality, HR, Education, Development, Finance and Community.
Attends required department meetings, educational opportunities and other relevant meetings.
Completes all Q-Pulse and Traincaster assignments as required.
Maintains usability of all designated EMR access regardless of usage needs.
Participates in hospital staff and community education.
Participates in at least one community event per year.
Organizational Expectations
Upholds LOPA core values of selfless, authentic and passionate
Use constructive and positive communication
Be a team player
Hold yourself and others accountable
Keep a positive attitude
Be respectful of others
Role Progression
Potential for DSC II with hospital assignment, once trained and competent in DSC I position
Work Environment
Possible exposure to communicable diseases, hazardous materials, pharmacological agents with the likelihood of harm if established health precautions are followed.
Possible mental and visual fatigue associated with detailed work.
This position requires travel as needed.
This position has possible exposure to Blood-borne Pathogens and TB. Employees may at times be in a hospital setting and may have exposure to packaged organs and tissues for transplant and/or research.
Physical Demands
Remaining in a stationary position, often standing or sitting for prolonged periods.
Communicating with others verbally and electronically to exchange information.
Considerable time spent walking.
Repeating motions that may include the wrists, hands and/or fingers.
Use of fine motor skills.
Doing work that requires visual acuity.
Need for ability to hear.
Operating motor vehicles or heavy equipment.
Assessing the accuracy, neatness and thoroughness of the work assigned.
Sedentary work that primarily involves sitting/standing.
Light work that includes moving or lifting objects up to 20 pounds.
Work Hours
Full time
Monday-Friday including weekends, nights,and holidays based on regional needs.
May be required to work 8 hour or 12 hour shifts
May require call shifts to cover evening, weekend, holidays based on regional staffing needs.
Education and Experience
Requires strong organizational skills, excellent interpersonal and communication skills, and the flexibility to work odd hours.
EMT-P certification or Diploma, associate or bachelor’s degree in nursing or a BS in a medically related field
One to two years related experience and/ or training; or equivalent combination of education and experience
Knowledge, Skills & Abilities
Knowledge of Microsoft Office and Google Suite
Knowledge of medical terminology
Ability to communicate lab values and diagnostic procedures.
Ability to effectively present information in one-on-one and small group situations
Excellent interpersonal and communication skills
Ability to concentrate for long periods of time.
Ability to deliver effective and professional verbal and written communication
Ability to apply common sense understanding and to solve problems
Ability to be flexible in a dynamic work environment
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