Assistant Food & Beverage Director

Assistant Food & Beverage Director

The Queensbury Hotel is looking for a passionate and motivated leader to join the Food & Beverage team. The Assistant Director's primary purpose is to oversee the daily Food and Beverage operations in support of the Food & Beverage Director.

Job Duties

• Complete scheduled inventories and ensure proper administration processes are followed.
• Responsible for reviewing scheduling, entering scheduled times, and monitoring payroll.
• Collaborate with the Food and Beverage team to create and implement new programs and offerings.
• Ensure compliance with federal, state, and local food sanitation and safety regulations. Be knowledgeable about the most updated laws and guidelines and communicate this information to the staff.
• Assist in selecting, coaching, training, and developing staff.
• Responsible for ensuring the service team is properly trained to deliver exceptional service.
• Executes all menus, promotions, and programs as outlined by the Food & Beverage Director in accordance with company standards.
• Monitor Banquet events and ensure everything is set accurately and standards are met.
• Monitors and provides bar inventories, linen inventories, glassware inventories, flatware inventories and China inventories.
• Create and implement promotional plans to drive business to all revenue centers.

• Displays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Participates in the budgeting process for areas of responsibility.
• Reviews comment cards, guest satisfaction results, and other data to identify areas of improvement.
• Conduct regular departmental meetings.
• Attend hotel meetings; ensure those daily pre-shift meetings conducted with all team members prior to all events and dining room shifts.
• Maintain cleanliness and health code standards.
• Schedule staff to reflect daily occupancy and reservations in order to Monitor and control payroll and other expenses.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of Digital Dining, Heartland Time, Opera Cloud beneficial.
• Knowledge of Microsoft Office and general computer skills required.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Response to requests for service and assistance; Meets commitments.

• MINIMUM QUALIFICATIONS

• High School Diploma or Equivalent Required
• 3 years prior F&B experience recommended.
• 2 years of supervisory experience required.