Night Auditor
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Duties and Responsibilities

  • Provide excellent customer service to each and every guest. 
  • Register arriving guests, assign rooms and check out guests at the end of their stay.
  • Answer phones and field calls. 
  • Make reservations from the internet and by phone and keep records of assignments and other registration-related information on the computer using the property management system.
  • Perform night audit as dictated by the property management system and accounting for property.
  • Keep records of assignments and other registration-related information on the computer using the property management system.
  • When guests check out, prepare and explain the charges and process payments.
  • Make reservations from the internet and by phone.
  • Report problems with guest rooms and public facilities to members of housekeeping or maintenance staff.
  • Answer questions about services, checkout times, the local community, or other matters of public interest.
  • Deliver items to guests’ rooms.
  • Input data into the hotel’s property management system. 
  • Provide luggage service when needed. 
  • Additional duties include but are not limited to the following:
  • Performing a perimeter check of the premises
  • Securing entrances and exits
  • Walking each guest floor during the night shift
  • Escorting anyone that is not a hotel guest off the premises
  • Judge different situations as to their severity and call the authorities when needed.

 

Job Requirements:

 

  • Ability to work at night: Shift runs from 11 p.m. to 7 a.m.
  • Able to work by oneself with little or no supervision.
  • Computer skills- Property management systems, Microsoft Office, Word, Outlook, etc.
  • Prior night audit/front desk experience
  • Stressful situations are common.  An ability to handle oneself under pressure is needed.
  •  Must be able to work nights and weekend since shifts vary depending upon occupancy and time of year. 
  • A professional appearance and good personal hygiene must be maintained at all times. 
  • Be able to stand for long periods of time.
  • Reliable transportation 
OR
 
 
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