Credit and Collections Coordinator


The Collections Specialist maintains accounts receivable records by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Monitor customer accounts and make collection phone calls to past due accounts under the supervision of the Manager of Revenue Accounting.
  • Regularly report to the Manager of Revenue Accounting progress of collections on past due accounts.
  • Make customer account adjustments when required.
  • Obtain and mail invoice copies for customers, as requested.
  • Obtain POD’s for customers as requested.
  • Research and process customer claims of invoice payment, unauthorized deductions, and returned checks.
  • Answer accounts receivable phone inquiries and follow up on same.
  • Call and/or mail correspondence to customers as necessary in order to update accounts.
  • Set up new customers.
  • Raise credit limits as requested when appropriate.
  • Advise LAE’s and Salesmen of delinquent customers.
  • Assist with related special projects, as required.
  • Demonstrates support to the Epes Carriers, Inc. Quality Management System and its objectives, as applicable.
  • Work with the Vice President of Quality to establish and promote a true quality improvement process to include the Quality Management Systemat the company with the involvement of all personnel.


    • Ability to read and comprehend general instructions, correspondence, and memos.
    • Ability to read and interpret general business periodicals. 
    • Ability to write reports and business correspondence. 
    • Ability to effectively present information and speak before groups of employees and outside consultants and respond to questions/comments from the same.


    • Ability to work independently.  Ability to take initiative and be a self-starter.
    • Ability to plan and organize workload.  Ability to handle very detailed information.
    • Ability and flexibility to handle work pressure and work with interruptions.
    • Ability to meet work processes deadlines.
    • Ability to handle multiple priorities.
    • Ability to function as a team player.
    • Ability to effectively communicate with customers, employees, vendors, consultants, and auditors.
    • Willing to learn and accept responsibility.
    • Strong knowledge of acceptable Epes Logistics Services, Inc. standards.
    • Strong analytical and problem analysis skills.  Ability to audit and screen reports for errors.
    • Ability to interact in a professional manner with employees, vendors, and customers.
    • Ability to communicate clearly and effectively.  Excellent oral, written, and listening skills.
    • Ability to integrate and analyze data.
    • Ability to add, subtract, multiply, divide, and have general knowledge of the accounting process.




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