Leasing Specialist
HERITAGE PROPERTIES INC Olive Branch, MS $13.00/hour plus leasing bonuses
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A rare opportunity to work for the best! Heritage Properties Incorporated is seeking a highly motivated, experienced leasing specialist at Plantation Apartments, a 336 unit, Upscale, apartment community, in Olive Branch, MS. If you have a proven track record of successful apartment operations, Heritage Properties invites you to apply for this position. A minimum of 2 years of experience in leasing apartments is required. Yardi / CRM / Rent Cafe experience is a huge plus!

Responsibilities and Duties

Leasing

  • Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.)
  • Immediately record all telephone and in-person visits in CRM
  • Maintains guest cards according to established procedures
  • Inspect models and available “market ready”, communicate related service needs to Property Manager.
  • Demonstrate community and apartment/model and apply product knowledge to prospects needs by communicating the features and benefits; close the sale.
  • Have prospect complete application in accordance with the company procedures and Fair Housing requirements.
  • Process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with the applicant regarding status.
  • Ensure apartment is ready for the resident to move-in on the agreed date.
  • Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.
  • Implement the Heritage Move-In Experience
  • Assist in monitoring renewals. Distribute and follow-up on renewal notices.
  • Monitor advertising effectiveness. Gather information about market competition in the area and file.
  • Represent the company in a professional manner at all the times.

Administrative

  • Type lease and complete appropriate paperwork and input information in CRM accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.
  • Ensure all required documentation is uploaded to residents files.
  • Maintain accurate monthly commission records on leases and renewals for bonus purposes.
  • Assist management team with other various tasks as required.
  • Consistently implement policies of the community.

Resident Retention

  • Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
  • Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
  • Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
  • Maintain open communication with Property Manager and Maintenance Supervisor.
  • Contribute to cleanliness and curb appeal of the community on a continuing basis.
  • Assist in planning resident functions. Attend functions and participate as a host for any functions as directed by the Community Manager.

Neighborhood Marketing

  • Participate in outreach marketing activities on a regular basis to obtain prospective residents.
  • Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
  • Distribute newsletters, pamphlets, flyers, etc.
  • Conduct market surveys and shop competitive communities.
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