Carbondale Front of House Sales Associate (Customer Service & Sales Pack Member)

Location: Marion or Carbondale, IL
Employment Type: Part-Time or Full-Time
Reports To: Customer Experience & Sales Team Manager

At Pure Pet, we’re more than a pet store - we’re a people-first, tail-wagging community of pet lovers.
We’re looking for an energetic, detail-oriented Front of House Sales Associate to join our pack. This role is all about creating positive experiences for both people and their pets. You’ll be on the front lines of our customer experience - welcoming guests, offering thoughtful product recommendations, keeping things running smoothly, and helping meet sales goals.

Customer Service & Sales

• Greet customers warmly and create a welcoming, helpful shopping experience.

• Actively engage with customers to understand their needs and provide personalized product recommendations.

• Maintain a strong, helpful presence on the sales floor—customers should never feel unattended.

• Introduce new products and support in-store promotions to help meet individual and team sales goals.

• Collect customer info for loyalty programs, newsletters, and special updates.

Point of Sale & Checkout

• Efficiently ring up purchases using our POS system.

• Accurately process payments and apply loyalty rewards.

• Offer to carry purchases out to customers’ vehicles.

Store Maintenance & Stocking

• Keep shelves stocked, organized, and products pulled forward throughout the day.

• Maintain cleanliness and inventory of the treat bar, freezers, and bakery case.

• Monitor freezer temperatures and prepackage bakery items as needed.

• Keep the back stock area tidy and functional—no clutter, no chaos!

• Keep food and drink tucked away from customer view.

Self-Serve Dog Wash & Facility Cleanliness

• Guide customers through our bath station process and provide towels and supplies.

• Refill shampoos, sprays, and supplies between uses.

• Keep bath areas, hallways, and bathrooms hair-free and clean.

• Promptly handle pet accidents or spills and post signage when floors are wet.

• Maintain a clean and stocked restroom for customer use.

Phone & Bath Appointments

• Answer phones promptly and professionally.

• Schedule bath appointments.

Closing Duties

• Clean and reset the storefront before closing.

• Wash, dry, and neatly fold all towels and aprons.

• Accurately count the register and follow proper safe-drop and security protocols.

• Ensure all store doors are locked, candles are off, and the security system is armed.

• Provide love and care to our shop cats 

  
  

• A people-person with a passion for pets (and a strong work ethic).

• Customer service experience, especially in retail, is a big plus.

• Comfort working on your feet and multitasking in a fast-paced environment.

• Someone who thrives on staying busy, being proactive, and going above and beyond.

• Weekend and holiday availability — we’re a retail store, and those are our peak times!

• Flexible scheduling
  

• Staff discounts on products and services

• Growth opportunities and sales incentives

• A pawsome team environment