Assistant General Manager
  • Manage day to day operations to ensure exceptional guest service in the absence of GM.
  • Work closely with the General Manager and Revenue Manager to maximize revenues.
  • Work closely with accounting and general manager to control costs.
  • Respond to emergency situations and work with local authorities. Train hourly staff as needed on how to respond to emergency situations.
  • Hold a huddle meeting with staff.
  • Be prepared for each daily activity and review any variations with management and staff.
  • Work shifts are secured they area covered with adequate staff, ensure correct staffing during peak periods and high occupancy.
  • Communicate daily with other managers, supervisors, and GM and pass on pertinent information.
  • Consistently monitor the performance of team members on an on-going basis and provide feedback. Reward, discipline and document team members’ performance and provide timely counseling. Address team members’ complaints and resolve problems.
  • Supervise the staff and handle any associates situation.
  • Properly handle all administrative work with regard to interviewing, hiring, performance appraisals and terminations of staff as needed.
  • Select a qualified, goal and service-oriented individuals and develop these individuals with clear guidelines for team members.
  • Ensure staff is properly groomed and uniformed at all times.
  • Ensure work area cleanliness is maintained at all times.
  • Maintain efficiency in the operation of the staff to a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
  • Prepared weekly schedules for front desk and housekeeping and approve other schedules prepared by managers in accordance with guest needs and staff availability. Submit schedules to HR.
  • Conduct frequent hospitality audits to ensure the staff is conducting themselves in the manner appropriate for the department. Ensure Service Excellence Standards are in place.
Element Denver Park Meadows is an EEO employer - M/F/Vets/Disabled
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