Night Auditor
The Inn at Chesapeake Bay Beach Club seeks an exceptional Night Auditor to serve as the distinguished overnight ambassador and first impression of our luxury waterfront properties, where financial precision and refined hospitality converge. This pivotal role safeguards the guest experience, protects the integrity of daily revenue reporting, and ensures a seamless transition into each new business day while delivering elevated front desk service. Balancing accuracy and anticipatory hospitality, the Night Auditor reconciles revenue, validate systems, and creates polished arrival and departure experiences that reflect our signature 10-star standard. For professionals who excel in focused environments and value both operational excellence and genuine care, this position offers an outstanding opportunity to support the full Chesapeake Bay Beach Club experience.
Guest Service Agent
- Deliver refined guest arrival and departure experiences through personalized greetings, efficient registration procedures, and flawless check-in/check-out services
- Manage room inventory, reservation confirmations, and guest placement to optimize availability and uphold luxury service standards
- Execute all financial transactions with precision, including payment processing, billing reconciliation, account settlements, and cash handling procedures
- Serve as the central communication liaison for guest requests, transportation coordination, and interdepartmental updates with professionalism and immediacy
- Maintain the integrity of guest information and ensure the Front Desk and lobby environment consistently reflect elevated hospitality standards
- Champion the overnight guest journey, proactively identifying opportunities to enhance stays, inform guests of special property events, and create those unexpected moments of delight that define luxury hospitality
Night Audit
- Reconcile daily revenue, verify financial transactions, organize receipts, and prepare accurate night audit reports to ensure system integrity for a new business day
- Execute comprehensive night audit procedures, reconciling all daily financial transactions, posting event revenue, settling multi-departmental credit card batches (Hotel, Spa, Knoxies), and preparing executive-level reports with precision and accuracy
- Maintain operational excellence by closing the business day in our property management system, ensuring system functionality for the new day, and safeguarding the accuracy of all hotel records
- Uphold security and safety protocols during overnight hours, serving as the first point of contact for any guest or operational needs while maintaining the serene, secure environment our guests expect
Competencies
- Operational & Technical Excellence
- Professional Presence & Integrity
- Organizational Effectiveness
- Composure Under Pressure
- Adaptive Multi-tasking
- Collaborative Partnership
- Meticulous Attention to Detail
- Communication & Guest Engagement
Benefits
- Employer sponsored 401(k) and Roth 401(k) retirement plans with employer match
- Employee meals during scheduled shifts
- Exclusive employee discounts
- Team member events and engagement activities
- Maryland Sick and Safe Leave
- Medical, dental, vision, PTO, and paid holidays after one year for eligible full-time employees
Work Environment
This job operates in a professional environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
This is largely a sedentary role; however, would require the ability to lift up to 20 pounds, open file cabinets, bend and stand as necessary and climb steps.
Position Type/Work Schedule Expectation
This position works from 11 pm to 7 am shift
EEO/AAP Policy Statement
Chesapeake Bay Beach Club provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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