Resident Monitor- Veterans Services
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JOB SUMMARY

The Resident Monitor is responsible for monitoring the ongoing operation of the Transitional Housing Program and facility to ensure adequate supervision and safety at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

  1. Maintain the overall security and operational control of the facility.
  2. Maintain chronological written records of events that occur during the shift, and document any unusual occurrences in the facility log book.
  3. Complete statistical reports, daily census reports, incident reports, and additional reports or forms deemed necessary.
  4. Monitor resident and visitor movements inside and outside the facility.
  5. Control contraband in the facility through general observation; this may include conducting searches as directed by the Program Director.
  6. Randomly tour the facility and grounds at least hourly to ensure a high level of security; document these rounds in the facility log book.
  7. Supervise the completion of daily chores by residents.
  8. Ensure residents observe all fire and other safety measures.
  9. Ensure all resident medications are stored in separate, labeled containers in a locked medication cabinet at the front desk.  Control access to this cabinet, and ensure residents document the dosage they take in the medication log.
  10. Participate and obtain certification in crisis management and first aid/CPR.
  11. Answer incoming calls in a prompt and professional manner.
  12. Immediately notify the on-call staff of any emergency situations.
  13. Assist in the serving of meals and maintenance of the facility as needed.
  14. Comply with and enforce specified regulations and requirements as outlined in Volunteers of America’s policies and procedures and the Transitional Housing Operations Manual.

KNOWLEDGE, SKILLS, AND ABILITIES

High School Diploma or equivalent.  Experience in a residential setting is preferred.  This position requires the following skills and abilities: the ability to work independently as well as in a team environment; good verbal and written communication skills; ability to show positive leadership; and ability to handle crisis situations in a calm fashion. Requires the ability to work evening and weekend hours. Veterans preferred.

PHYSICAL REQUIREMENTS

Work is primarily performed while sitting at a desk, or meetings, or walking around facilities. Incumbent must travel to various local and intrastate locations to attend meetings and conferences. 

SPECIAL REQUIREMENTS

Must pass criminal history investigation.  

Must have:

  • Current driver’s license issued by the state of residence
  • Current Vehicle Inspection decal
  • Current vehicle insurance
  • Current vehicle registration in the state of residence
  • Satisfactory Motor Vehicle Report

 

Veterans encouraged to apply

VOLUNTEERS OF AMERICA SOUTHEAST LOUISIANA is an EEO employer - M/F/Vets/Disabled
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