Customer Service Representative-Stone

The Customer Service Representative is responsible for servicing our clients by developing and maintaining relationships, processing orders, data entry, order organization. The individual must be self-motivated, able to work under pressure in a fast paced environment.

 Duties and Responsibilities

 ·         Builds relationships within internal departments and clients to create mutually-beneficial efforts, attitudes, and procedures.

·         Resolves problems/issues while being helpful and sensitive to clients’ needs.

·         Answers phones and responds to client requests.

·         Liaises with credit department on client releases as needed

·         Obtains purchase orders (PO) from client-based systems; verifies PO with order to ensure accuracy, and inputs purchase orders into company based software.

·         Maintains and distributes daily schedules for field staff; communicates client requirements.

·         Schedules service calls and troubleshoots with field staff concerning services over the phone.

·         Prepare and send billing documentation for client orders to accounting department

·         Other responsibilities as assigned by supervisor

Qualifications

 Education:

·         Equivalent education and/or experience combined.

 Experience:

·         Minimum of one (1) year customer service experience in a fast-paced environment

·         Strong knowledge of computer applications, specifically Microsoft Office Suite.

·         Experience working in a team environment

·         Experience in a fabrication or residential building products industry a plus

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