Night Auditor - Polynesian Hotel
Night Auditor - Polynesian Hotel
Job description - The night auditor will complete normal front desk duties such as; answering phones, making/canceling reservations, checking guests in/ out, taking payments, and helping resolve any guest concerns. The front desk personnel is often the first point of contact for our guests, a friendly welcome is a must. Communicating overnight events to morning staff is essential for a smooth transition.
Job Responsibilities -
- Welcome and acknowledge all guests according to company standards; anticipate and address service needs
- Register, take payments, and assign keys to guests
- Inform guests of the amenities and services available to them
- Inform customers of availability and rates
- Handles any guest issues or complaints, using appropriate service recovery methods
- Work with the corresponding departments to resolve any property or guest issues
- Verifies all in-house reservations on a daily basis for accuracy
- Follow all company safety and security policies and procedures; report any maintenance problems/safety hazards
- Communicate with the morning staff to inform them of any task to be completed or update
Requirements -
- Available to work a flexible schedule including weekends and holidays
- Previous experience is preferred but not required
- Able to work for complete overnight shifts independently
- Ability to perform computer-based tasks
- Ability to work independently
- 3rd Shift
Qualifying team members may enjoy the following benefits -
- Weekly Pay
- Medical insurance
- Vision, Dental, Disability, Life, and Accident insurance
- Paid Vacation
- Bereavement
- 401k
Myrtle Beach Seaside Resorts believes that our employees are the strength, vendors are the standard, and customers are the focus. We are committed to maintaining a safe and secure, working environment, which promotes communication, participation, and involvement. Empowered and proactive staff create memorable experiences for our guests that exceed expectations.