Guest Services Agent

Guest Services Agent

Location: Moutcha Bay Resort
Estimated Start and End Dates:

·       End of May - Mid September

·       End of June- End of August

·       Mid May - Mid September

Wage Range: $20-$22/hour

Where Work Meets the Wild West Coast

At Nootka Marine Adventures, we take pride in providing exceptional service and unforgettable experiences for our guests.  We operate three premier resorts on Vancouver Island’s rugged west coast: Moutcha Bay Resort, Nootka Sound Resort, and Newton Cove Resort

We are dedicated to preserving the timeless art of sport fishing while nurturing the next generation of anglers. Our mission is to provide an unparalleled luxury fishing experience that not only immerses our guests in the natural beauty of our surroundings but also instills a deep appreciation for fishing and the environment.

About the Role

Reporting to the Guest Services Supervisor, the Guest Services Agent is the first point of contact for guests and is responsible for delivering a seamless, welcoming, and memorable experience from arrival to departure. The role manages front desk operations, guest folios, reservations, communication across departments, and various administrative tasks to ensure smooth resort operations.

Key Responsibilities

·        Provide exceptional guest service by greeting guests, answering questions, handling concerns, and supporting all touchpoints of their stay.

·        Manage front desk operations including check-ins/outs, folio management, moorage, payments, and daily reports.

·        Communicate and coordinate with other departments (Housekeeping, Dock Shack, Guides, Fish Processing, Restaurant, Head Office).

·        Operate POS and property management systems; maintain accurate cash floats and complete daily cash-outs.

·        Maintain lobby, gift shop, bathrooms, and public areas; restock and sell retail merchandise.

·        Monitor communication channels and relay necessary information.

·        Record guest issues and resolutions using Monday.com; escalate concerns when necessary.

·        Assist with restaurant support when needed.

·        Make and modify reservations for accommodations, moorage, camping, fishing, and rentals; manage deposits and CRM entries.

·        Uphold brand standards, confidentiality policies, and safety procedures.

Qualifications

Required

·        Legally entitled to work in Canada

·        Strong hospitality skills with a clear understanding of the guest experience and an ability to address guest requests and concerns in a professional and hospitable manne

·        Excellent verbal communication

·        Strong administrative and organizational skills

·        Computer literacy with a strong command of Microsoft Office suite

·        WHMIS Certification

Preferred

·        Experience working in Guest Services or Front Desk. 

·        OFA1 (Occupational First Aid Level 1)

·        Serving it Right

·        Valid driver’s license

·        Familiarity with property management and POS software

What We Expect From You

Every employee plays a key role in creating a professional, welcoming, and solution-focused environment for our guests. Working with us is an opportunity to be part of a respectful, hard-working, and supportive community in one of the most stunning locations and renowned fishing grounds in British Columbia.

We believe in teamwork, so you may occasionally be asked to support another resort or department, giving you the opportunity to grow, share your strengths, and contribute to our collective success.

We are seeking individuals who:

• Work well with others. You value teamwork and contribute to a positive, respectful workplace.
• Follow direction and take initiative. You can listen, learn, and deliver your best every day.
• Solve problems calmly and effectively.  You focus on finding solutions.
• Show professionalism and pride. You arrive fit for duty, on time, and ready to represent Nootka Marine Adventures with integrity.

If you enjoy connecting with people, learning new skills, and being part of a team that feels like family, you’ll thrive here!

What You Can Expect From Us

• Comfortable staff accommodation and meals during the operating season.
• A positive, safe, and respectful work environment where teamwork and communication come first.
• Opportunities for personal and professional growth with supportive leaders and mentors.
• Access to authentic west coast adventures, from fishing and kayaking to exploring breathtaking wilderness.
• A supportive and collaborative work culture rooted in respect, professionalism, and fun.

Apply today!

If you think you are a fit for this opportunity, we look forward to seeing your resume here.

We welcome all qualified applicants as we are an equal opportunity employer who celebrates diversity and strives to create an inclusive environment for all employees.  

Please visit our careers page to see more job opportunities.