General Manager
TWA Hotel New York, NY
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Do you possess a commitment to excellence and the drive to make a positive difference in everything you do?  Are you looking for a great company that has great benefits, offers great pay, and has an amazing support team? Then we would like to talk to you! MCR believes in empowering our hotel managers with the values, tools, and resources necessary to achieve success for our owners, associates and 100% satisfaction for our guests.

We currently have an exciting opportunity for a General Manager at The TWA Hotel and are actively looking to meet the best and brightest talent that the hospitality industry has to offer. We would welcome the opportunity to speak to you regarding this position as well as to answer any questions you might have regarding the company.

Our Hotel

The TWA Hotel at John F. Kennedy International Airport in New York City is owned and operated by MCR, the sixth largest hotel owner-operator in the United States with a $2.0 billion portfolio of 85 premium-branded hotels across 26 states and 67 cities, including 50 Marriott properties, 30 Hilton properties, and The High Line Hotel in downtown Manhattan. The company’s innovative approach to guest services and unparalleled attention to detail are redefining the hotel experience and earning recognition from publications including The New York Times, The Wall Street Journal, Condé Nast Traveler and Travel + Leisure. MCR is an equal opportunity employer of more than 2,500 associates and provides an integrity-driven, merit-based working environment. Consistently honored with excellence awards, the company was named one of the United States top owners in 2018 by Hotel Business. For more information on MCR, please visit www.mcrhotels.com 

Our Company

MCR is the sixth largest hotel owner-operator in the United States with a $2.0 billion portfolio of 85 premium-branded hotels across 26 states and 67 cities, including 50 Marriott properties, 30 Hilton properties, The High Line Hotel in downtown Manhattan, and the TWA Hotel at John F. Kennedy International Airport in New York City. The company’s innovative approach to guest services and unparalleled attention to detail are redefining the hotel experience and earning recognition from publications including The New York Times, The Wall Street Journal, Condé Nast Traveler and Travel + Leisure. MCR is an equal opportunity employer of more than 2,500 associates and is dedicated to providing an integrity-driven, merit-based working environment. Consistently honored with excellence awards, the company was named one of the United States top owners in 2018 by Hotel Business. For more information on MCR, please visit www.mcrhotels.com. 

Responsibilities 

  • Functioning as the primary strategic leader of the hotel with responsibility for all aspects of the operation, including guest and associate satisfaction, human resources, financial performance and sales and revenue generation
  • Analyzing business results and working with the leadership team to develop effective strategies to address needs. Making key decisions and overseeing execution, removing obstacles to success and ensuring appropriate resources are available to achieve business results.
  • Ensuring brand standards are met with the objective of meeting or exceeding guest expectations; communicating follow-up actions to the team as necessary
  • Driving the sales culture in the hotel through active involvement in the sales process, including encouraging the leadership team to develop effective revenue management strategies and setting aggressive goals that will drive the property's financial performance.
  • Preparing an annual budget and business plan in collaboration with appropriate department heads to ensure the smooth operations of the hotel, set financial goals and plan expenses
  • Monitoring actual sales and revenues to determine variance and assess goal accomplishments
  • Creating an environment in which all associates can reach their full potential

What We Offer

  • We offer medical, dental, and vision insurance to our team members
  • 401(k) Retirement plan – MCR will match a percentage of what you invest into your retirement 
  • Paid vacation and sick time 
  • Incentive-based bonuses 
  • Throughout your career with MCR we will ensure your success by providing training and career growth opportunities

Requirements 

  • Minimum of 5 years’ experience as a General Manager in the hotel industry required.
  • GM experience with upscale hotels a strong plus.
  • Must be highly motivated, self-directed, with strong initiative and desire for achievement.
  • Exceptional customer service skills required.
  • Must possess strong computer skills.
  • Excellent communication and presentations skills required.
  • Must be a leader, a driver, and bottom line oriented
 
 
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