Food & Beverage Shift Supervisor

Valley Forge Casino Resort King Of Prussia, PA


Supervise and coordinate activities of workers in all food and beverage outlets open during assigned shifts.


·         Maintain daily employee work station and break schedules

·         Ensure prompt and courteous service to customers.

·         Monitor employee compliance with established service standards.

·         Greet and communicate with guests in a friendly and courteous manner.

·         Oversee the service operation of restaurant during assigned shift.

·         Ensure beverage shift operations are opened and closed properly and on time.

·         Ensure all employees are on time, in proper uniform and following correct service procedures by correcting deficiencies or discrepancies as they occur.

·         Resolve guest complaints in a professional and timely manner.

·         Requisition and maintain control of all inventories.

·         Monitor employee job performance to ensure the adherence to all policies and procedures; make recommendations and/or assist in the preparation of performance evaluations and counseling actions.

·         Coordinate cleaning and repairs of beverage outlets.

·         Perform related administrative and reporting duties.

·         Other duties as requested.


·         Must be 21 years of age.

·         Associate’s degree in a related field or one year of related experience preferred.

·         Must be able to stand and walk for majority of shift.

·         Must have excellent customer service and communication skills. 

·         Must be able to obtain/maintain any necessary licenses and/or certifications.

Valley Forge Casino Resort is an EEO employer - M/F/Vets/Disabled
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