JOB TITLE: Community Health
EMPLOYMENT TYPE: Full-Time
REPORTS TO: Director of
Community Health and Well-Being
The Arab-American Family Support Center (AAFSC) is a
non-profit, non-sectarian organization established in 1994 to provide
culturally and linguistically competent, trauma-informed social services.
Across our eight locations, we empower immigrants and refugees with the tools
they need to successfully acclimate to the world around them and become active
participants in the community. While we support anyone who walks through our
doors, over nearly 27 years, we have developed expertise in serving the Arab,
Middle Eastern, Muslim, and South Asian (AMEMSA) immigrant and refugee
AAFSC works across four priority areas—Promote, Get Ready,
Prevent, and Communicate—to achieve our ultimate goal of strengthening
families. AAFSC promotes mental and physical wellbeing, food security, healthy
relationships, and family reunification. We get our families ready to succeed,
work, and lead productive lives. We prevent domestic violence, child abuse, and
neglect by counseling families, offering case management services to victims of
violence, and cultivating healthy relationship skills in young people. Finally,
AAFSC communicates the needs of the marginalized, amplifying their voices for
The Arab-American Family Support Center (AAFSC) is looking
for a dynamic Community Health Access Manager to
join our team. The Community Health Access Manager will be tasked with managing
several services in the Community Health and Wellbeing Department, including coordinating
and supporting health insurance and SNAP enrollment, as well as coordinating
& providing other critical direct services, program and project support
around health and well-being initiatives at AAFSC.
The successful Community Health Access Manager will be an
experienced and strategic program/project manager with deep knowledge of how to
support and scale community-based programs. This individual will have a record
as a trusted and respectful partner, a diplomatic and collaborative leader, and
a compelling representative to community members and partners. This role will
bring a trauma-informed, culturally-responsive, and linguistically-appropriate
lens to build key relationships and support networks for AMEMSA (Arab,
Middle-Eastern, Muslim and South Asian) community members. A commitment to
immigrant, refugee and low-income communities is essential for success in this
DUTIES AND RESPONSIBILITIES:
Partnership Building and
Manage the Supplemental Nutrition Assistance
Program (SNAP), Health Insurance Enrollment program, and NYC Care Program, and
other direct services as assigned. This includes the direct supervision of
approximately 4 team members. Ensure all program related items, deadlines &
deliverables are met, including:
Creation and submission of reports in a timely
Tracking & monitoring progress towards applicable
deliverables. Ensuring deliverables are met on a weekly & monthly basis;
Maintaining and tracking on-going outreach to
Creation of internal & external referrals;
Enrolling community members in services;
Monitoring that regular team members are organized
and facilitating team meetings;
Management of any issues that may arise, troubleshooting
& resolving in a timely manner.
Build relationships, coordinate, and work in collaboration
with community members, community-based organizations, faith-based
organizations, government institutions, law enforcement and elected officials to
achieve project goals outlined above.
Raise awareness for AMEMSA public health
concerns and disparities as they relate to community health and well-being.
Conduct research, design, write, and edit
strategy documents, concept notes, briefs, presentations, and other
deliverables for a variety of audiences.
Develop and maintain work plans, milestones, and
other tools to ensure quality outcomes including reporting.
Strategize, coordinate, and implement targeted
outreach to community residents in collaboration with AAFSC’s Resource Development
team (i.e. develop outreach materials, plan informational sessions on key
issues, place targeted ads in ethnic media, etc.).
· Support the Emergency Funds Program in
the absence of the Community Health and Well-Being Manager & Community
Health & Well-Being Director. The Emergency Fund provides one-time
financial assistance for clients experiencing hardship. When coverage is
necessary, this role would ensure all program related items, deadlines &
deliverables are met, including:
submitted and following up with staff for supplemental information as needed;
Preparing for Emergency Fund
Review Board weekly meetings;
Tracking funds disbursed;
Submitting for check requests
& coordinating disbursement of checks;
Purchasing approved goods on
behalf of client;
correspondence and updates with staff;
Submitting reports and case
studies as requested;
Surveying clients at 6-month
mark and at 1 year mark following grant funding.
Capacity Building and Organizational Learning
Build and maintain active repository of project
documents that is made accessible and available for team members to use.
Deepen organizational capacity to work
collaboratively with community partners so as to invest resources and convene,
organize and support critical work that is underway.
Develop and deliver customized workshops,
technical assistance and presentations regarding Community Health and Well-being
Work with program team members and AAFSC senior
management to collect and analyze outcome data of programs areas.
Prepare reports for internal use and external
distribution summarizing analyzed results, as well as any other findings.
Assist in the administration of surveys, focus
groups and other program assessments to establish an ecosystem map of clients’
needs and gaps in needs.
Ensure all paperwork and documentation is
completed in a timely manner.
Ambassador & Champion
Every AAFSC team member serves as an ambassador
of the organization and champion of AAFSC’s mission, vision and values. This
includes the following:
Cultivate relationships on behalf of and in
support of the organization in partnership with Senior Leadership and the Resource
Development team. This includes being sensitive to and aware of others,
providing every client, partner and participant with high-quality service,
professional communication, and follow through, and always keeping Senior
Leadership and the Development & Communications team aware of any
opportunities, challenges, or updates.
All team members are expected to support the Resource
Development team with any requests in a timely manner, including, but not
limited to: grant applications, reports, attendance at meetings, hearings, or
other events, and sharing of AAFSC social media, flyers, and other externally-facing
Always act with integrity, positivity,
dedication, and professionalism within the office and externally. This
includes, but is not limited to, email communication, verbal communication,
communication with colleagues and peers, communication with clients, or
communication with external partners or agencies.
Other duties and responsibilities
direct services and project support for health and well-being initiatives at
AAFSC, and coordinate referrals as appropriate.
regular meetings and special events as needed, as an ambassador of AAFSC.
other duties as assigned.
of BS/BA in social services, mental health, public health or equivalent;
Master’s degree preferred.
least 2+ years of experience working with immigrants and refugees from AMEMSA
At least 3+ years managing programs, meeting
tight deadlines, and juggling multiple duties simultaneously
Fluency in Bangla/Bengali, Arabic, Russian,
Urdu, Hindi, and/or Spanish strongly preferred, but not required.
to work normal business hours with occasional hours outside the normal work
schedule, e.g. community events or special events occurring on evenings or
for making a difference in the community.
leader who acts as a bridge builder, working collaboratively and in unison with
attention to detail, responsibility and dependability in data management and
reporting to external and internal database platforms.
to continuous quality improvement and learning.
presentation and public speaking skills, as well as advanced written
time management and organizational skills.
knowledge of communities in NYC.
to communicate persuasively across diverse identities and populations.
Work Authorization required.
We are an equal opportunity employer that values diversity
at all levels. All individuals, regardless of personal characteristics, are
encouraged to apply.
Arab American Family Support Center is an EEO employer - M/F/Vets/Disabled