Leasing Consultant
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A rare opportunity to work for the best! Heritage Properties Incorporated is seeking a highly motivated, experienced leasing specialist at The Pointe Apartments in Gautier, MS. If you have a proven track record of successful apartment operations, Heritage Properties invites you to apply for this position. A minimum of 2 years of Sales, Customer Service or Apartment Leasing experience is required. Yardi experience is experience preferred.

Responsibilities and Duties

Leasing

  • Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.)
  • Immediately record all telephone calls, emails, and in-person visits in CRM
  • Maintains guest cards according to established procedures
  • Inspect models and available “market ready”, communicate related service needs to Property Manager.
  • Demonstrate community and apartment/model and apply product knowledge to prospects needs by communicating the features and benefits; close the sale.
  • Have prospect complete application in accordance with the company procedures and Fair Housing requirements.
  • Process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with the applicant regarding status.
  • Ensure apartment is ready for the resident to move-in on the agreed date.
  • Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.
  • Implement the Heritage Move-In Experience
  • Assist in monitoring renewals. Distribute and follow-up on renewal notices.
  • Represent the company in a professional manner at all the times.
  • Type lease and complete appropriate paperwork and input information in CRM accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.
  • Ensure all required documentation is uploaded to resident files.
  • Maintain accurate monthly commission records on leases and renewals for bonus purposes.

Resident Retention

  • Receive telephone calls and in-person visits. Listen to resident requests, concerns and comments.
  • Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
  • Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
  • Maintain open communication with Property Manager and Maintenance Supervisor.
  • Contribute to cleanliness and curb appeal of the community on a continuing basis.
  • Assist in planning resident functions. Attend functions and participate as a host for any functions as directed by the Community Manager.

Neighborhood Marketing

  • Participate in outreach marketing activities on a regular basis to obtain prospective residents.
  • Distribute newsletters, pamphlets, flyers, etc.
  • Conduct market surveys and shop competitive communities.
  • Maintain a Social Media presence through Instagram, Twitter, and FaceBook
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