General Manager - Dual Property
San Antonio, TX
Tiempo completo
$115000.00-$120000.00 por año
Hampton Inn Home2 Suites San Antonio River Walk es un empleador de EEO - M / F / Veterinarios / Discapacitados
POSITION TITLE: General Manager
REPORTS TO: Area General Manager /Regional Director of Operations / Chief Operating
Officer / Owner
ABOUT HAMPTON INN & SUITES / HOME2 SUITES SAN ANTONIO
The Hampton Inn & Suites / Home2 Suites, managed by Vista Host Management &
Development Company, combines two popular brands under one roof, offering flexible
accommodations for both short and extended stays. Located conveniently in a bustling
area with easy access to dining and entertainment, the property features shared amenities
such as a fitness center, indoor pool, and complimentary breakfast, ensuring a
comfortable experience for all guests.
POSITION SUMMARY
The General Manager is responsible for all aspects of hotel operations, including guest
and employee satisfaction, financial performance, cost control, and sales and revenue
generation. This role requires providing strategic planning and leadership across all
departments to support a positive service culture and maximize operations. The General
Manager ensures the implementation of Vista Host and brand strategies to meet or exceed
guest expectations and fosters relationships with key customers.
WHO IS VISTA HOST?
Vista Host is a Hotel Management & Development Company established in 1977. With
nearly 20+ hotels in our growing portfolio, we believe that with a shared vision, anything is
possible.
THE VISTA HOST PROMISE
“We will inspire unlimited potential for every Vista Host associate and hotel guest. We will
do this by serving all whom we encounter with genuine kindness and exceptional
hospitality. Through these efforts, we will empower and always advocate for every person’s
experience, resulting in their heartfelt desire to return.”
WHO IS THIS POSITION FOR?
The General Manager role is best suited for individuals who:
• Are driven by achieving results through motivating and enrolling the commitment of
others.
• Are strong self-starters who can adapt quickly to changes in goals or outcomes.
• Have a sincere appreciation for people and their unique motivations, using
collaborative decision-making processes.
• Enjoy a fast-paced, results-oriented environment where multiple projects occur
simultaneously.
• Are motivating team builders and effective communicators with a persuasive and
engaging approach.
WHY WORK FOR US?
• Competitive salary with quarterly performance-based bonuses.
• Health, Dental, Vision, and Life Insurance.
• Long/Short Term Disability Coverage.
• Vacation, Sick, and Holiday Pay.
• 401k Program.
• Free, Third-Party Employee Assistance Program (personal and professional).
• Opportunities for growth and career development within Vista Host’s portfolio.
DUTIES AND RESPONSIBILITIES
• Oversee all hotel operations in accordance with the organizational chart, ensuring
compliance with SOPs, policies, and service standards.
• Lead initiatives related to capital projects, renovations, brand enhancements, and
customer service improvements.
• Manage the hotel’s profitability, ensuring that revenue and guest satisfaction targets
are met or exceeded.
• Make decisions that align with the best interests of the hotel ownership and set both
short- and long-term strategic goals for the property.
• Implement improvement actions and cost-saving measures.
• Analyze P&L statements and business reports, implementing strategies to enhance
financial performance.
• Maximize room yield and revenue through effective sales practices and yield
management programs.
• Manage procurement of supplies and equipment, negotiating contracts with
vendors for essential services.
• Address guest complaints, ensuring effective service recovery procedures.
• Conduct regular briefings and meetings with department heads.
• Lead the hiring and development of key staff members, focusing on career
progression and team effectiveness.
• Provide continuous coaching and leadership to the hotel team, driving results.
• Respond to audits and implement improvements for continual growth.
• Perform other duties as assigned by management.
POSITION REQUIREMENTS
• Proven ability to drive guest satisfaction, motivate teams, and maintain
accountability.
• Strong understanding of hotel KPIs and financial metrics (Occupancy, ADR, RevPAR,
GOP, CPOR, etc.), with the ability to translate data into actionable strategies.
• Familiarity with basic hotel accounting processes (Accounts Receivable, Accounts
Payable, Cash Reconciliation, General Ledger, P&L Statements, etc.).
• Proficiency in Microsoft Office, particularly Excel, with the ability to manage and
manipulate data.
• Strong communication skills, both written and verbal, with the ability to inspire and
lead.
• Must be able to communicate effectively, both written and verbally.
• Must be able to stand for long periods.
• Must be able to lift up to 40 lbs.
• Must be able to move throughout the building, bend, stoop, and reach to assist staff
in completing tasks as needed, with or without reasonable accommodation.
Visite nuestra página carreras para ver más oportunidades laborales.
Solicitar esta posición
O