Level 1 Technician / Help Desk Support

Level 1 Technician / Help Desk Support

First Commonwealth Federal Credit Union has just announced an opportunity as an IT Support Specialist!

Who we are:

We are a consumer-friendly alternative to banking. We offer all the services you're accustomed to, but at better rates and lower fees. That's because we're structured differently than banks. Banks are in business to earn profits for their stockholder investors. Our credit union exists to improve our member's financial well-being. We don't have stockholders. Instead, we're cooperatively owned by our members (account holders). We return our profits to members in the form of higher dividends on savings, lower rates on loans and lower fees. 

Our Mission is Empowering the pursuit of financial happiness. We live by our values of Honesty • Innovation • Generosity • Humility • Excellence • Respect 

Position Responsibilities:

This position will effectively be responsible for hardware break/fix, hardware and software deployments, and level 1 help desk support across the organization.  The IT Support Specialist will have primary responsibility for providing help desk support to the employees of the organization, with a focus on first contact resolution and knowledge/issue documentation.  Additionally, this person will assist with setup, configuration, repair, and troubleshooting of workstations, tablets, peripherals, and software applications, and will perform basic network administration functions.  

The successful candidate will demonstrate a strong technical ability as well as excellent communication, writing, and interpersonal skills.  Requirements: High School Diploma or equivalent with 1 - 3 years of hands-on experience with PC hardware and software, and proficient in Active Directory, MS Office, MS Windows 7 and 10, and Email (MS Exchange and Outlook).  Associate’s degree in Information Technology or related field with 3 - 5 years of hands-on experience and related professional certifications are preferred. EOE.

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