NIGHT AUDITOR

JOB DESCRIPTION

DEPARTMENT:      Accounting                                                      

REPORTS TO:         Guest Services Manager / Accounting Manager

STATUS:                   Non-exempt                                                    

JOB SUMMARY

The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions.  He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

QUALIFICATION STANDARDS

Education & Experience: 

·          High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.

·          Guest Service Experience preferred.

·          Computer knowledge/skills required.

Physical requirements:

·          Flexible and long hours sometimes required.

·          Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

·          Late/Overnight shift.

General Requirements:

·          Maintain a warm and friendly demeanor at all times.

·          Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

·          Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

·          Must be able to multitask and prioritize departmental functions to meet deadlines.

·          Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

·          Attend all hotel required meetings and trainings.

·          Maintain regular attendance in compliance with Scenic Property Group Standards, as required by scheduling, which will vary according to the needs of the hotel.

·          Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

·          Comply with Scenic Property Group Standards and regulations to encourage safe and efficient hotel operations.

·          Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

·          Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

·          Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

·          Must be able to cross-train in other hotel related areas.

·          Must be able to maintain confidentiality of information.

·          Must be able to show initiative, including anticipating guest or operational needs.

·          Perform other duties as requested by management.

DUTIES & FUNCTIONS

·          Must be able to work with and understand financial information and data, and basic arithmetic functions.

·          Must be willing to cross train in other accounting or hotel-related areas.

·          Must be able to prioritize job functions in order to meet deadlines.

·          Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).

·          Audit and reconcile financial and statistical reports.

·          Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.

·          Prepare and distribute month-end reports.

·          Audit and reconcile all Front Desk and Food & Beverage Cashier’s work.

·          Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.

·          Prioritize job functions in order to meet deadlines.

·          Ensure accuracy of all numbers reported including statistics.

·          Input and update financial information into corporate communications network.

·          Perform daily, weekly, monthly and annual data processing system functions as required.

·          Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.

·          Ensure overall guest satisfaction.

·          Handle guest requests.

Please visit our careers page to see more job opportunities.