RESOURCE BANK

Fraud Specialist

Position Summary:

This position reports to the Banking Operations & Systems Director. This position requires you to manage the disputes/claims that come in to the Fraud area, work closely with employees in multiple departments to detect, investigate, and prevent fraudulent activity, and to stay abreast of all rules and regulations applicable to Reg. E claims and check fraud.

Essential Functions:

·         Manage the dispute and claims process for all Debit Card, ACH and Check Fraud identified at the bank.

·         Research outstanding items and follow up with appropriate individuals to clear items within required timeframes.

·         Monitor customer and financial activity to identify and investigate potential fraudulent activity.

·         Analyze data to identify patterns and trends related to fraud.

·         Maintain up-to-date knowledge of fraud trends and techniques.

·         Work closely with officers and employees across the company to ensure that fraud prevention measures are implemented and followed.

·         Create and provide reports on fraud prevention activities for Board reporting.

·         Support the development of policies and procedures for fraud prevention.

·         Maintain a high level of integrity and confidentiality.

·         Document all fraud prevention activities.

·         Stay abreast of relevant regulations and legal requirements.

·         Serve as point-of-contact to resolve questions and/or issues for department staff and customers

·         Cross train employees.

·         Perform all other duties assigned as related to fraud.

·         Professional phone etiquette.

·         Capability to work within deadline timeframes.

·         Dependable, punctual, and regular attendance.

Skills:

·         Technological proficiency –ability to navigate computer systems and Excel worksheets

·         Regulatory knowledge – must be able to navigate financial regulations and compliance standards; knowledge of the Bank Secrecy Act, Anti-Money Laundering (AML) and Patriot act.

·         Active Listening – giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

·         Speaking – talking to others to others to convey information effectively with emphasis on details and accuracy in fraud reporting.

·         Time Management – managing one’s own time and the time of others.

·         Critical Thinking – evaluate information, challenge assumptions, make sound judgements, and minimize the risk of overlooking or misinterpreting key data points given in a situation. It’s the ability to be meticulous in order to contribute to the security and integrity of financial systems to the ever-changing threats of fraud.

Competencies:

·         Speech Clarity – the ability to speak clearly so others can understand you.

·         Deductive Reasoning – the ability to apply general rules to specific problems to produce answers that make sense.

·         Collaboration – Those who excel in communication will enhance collaboration and facilitate a proactive approach to fraud prevention.

·         Risk management – is the identification, evaluation, and prioritization of risks, followed by the minimization, monitoring, and control of the impact or probability of those risks occurring.

·         Analytical skills - Strong analytical skills are the ability to analyze and interpret data to make informed decisions.

Experience and Education:

Knowledge of ACH disputes, AAP and/or NCP Certification preferred. Use of advanced Excel and database skills, FINBOA, Intercept, BAM+ and other fraud detection systems preferred. Bachelor’s Degree or 2-3 years of equivalent experience in Fraud related areas of financial institutions.

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