CLEARED- Sr IT Help Desk Specialist

CLEARED- Sr IT Help Desk Specialist

Must have Active Top Secret/SCI clearance to apply


Provide 24/7/365 basic and intermediate level CST support for users with AF JWICS user accounts and equipment. User support will be via telephone, video teleconferencing (VTC), or in person to resolve their issues.  


Job Description:

  • Answer user calls, log user information in provided ticketing system
  • Determine user system issue by analyzing symptoms & identifying underlying problem
  • Reset user passwords, Update user online information
  • Build/update/unlock/delete user accounts
  • Build/update/ unlock/delete Organization box/Distribution List accounts
  • Update user Information Assurance training dates in online system
  • Image and install workstations in buildings on Scott AFB, IL . ,update printer configuration, map network drives
  • Maintain correct EMSEC procedures during equipment installation,
  • Install/update software on user workstations
  • Inventory COMSEC materials (each shift)
  • Diagnose PKI issues, provide POC information for resolution
  • Support users with Microsoft Office, Online VTC program questions/issues
  • Support users with replacement of laser printer toner cartridges 
  • Initiate Classified Message Incident (CMI) checklist when required and notify Network Team Lead and  Security Manager
  • Notify personnel within 2 hours of any major systems failures or connectivity outages
  • Contractor shall document all trouble ticket information in the provided tracking system 
  • Perform systems and physical security checks at least once a shift within work spaces. This check includes a Communications Security inventory of open storage equipment.  Report all security incidents, document in duty shift log and execute corrective security procedures to safeguard classified information and equipment.  Major incidents should be reported immediately


Required Skills/Education:

Minimum of Information Assurance Technical (IAT) II level Department of Defense (DoD) 8570 certification

Education:  Associates Degree

Years’ Experience:  5 Years

Travel:  No

Security Clearance Required:  Must have Active Top Secret/SCI clearance to apply

Position Type:  Full Time

Work Location:    Scott AFB, IL

Pay Rate: $27 per hour


Level One Personnel is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law.

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