Do you have experience in healthcare? A background in medical social work, nursing, or case management? Are you looking for a different approach to helping others navigate the complex health care system? Join our team of dedicated and passionate individuals at PinnacleCare!
This is a full-time, remote position, Monday-Friday, with an on-call rotation generally every 4 weeks, in a non-clinical setting. Travel within 60 miles of the Los Angeles area (occasionally farther) may be required at times. Further travel on occasion.
Competitive pay and benefits package which includes voluntary health,
dental, vision, and company paid life insurance, short and long-term
disability, and critical illness benefit. Additional benefits include 401k with
company match, PTO, and paid holidays.
PinnacleCare is a private health advisory firm that connects individuals and organizations to the world’s most advanced healthcare and facilitates access to top specialists for a more streamlined and personalized healthcare experience. PinnacleCare extends a broad range of support for families and organizations to facilitate more efficient access and better outcomes - through Comprehensive Health Advisory Memberships for individuals/families, and Connection Group Benefits available through employers/organizations.
Job Summary: PinnacleCare Health Advisors provide high-touch customer service to PinnacleCare Members, building strong relationships while helping them to navigate the healthcare system in order to receive the best and most expeditious healthcare available. Health Advisors coordinate all aspects of the Member’s healthcare, including a collection of medical records, scheduling appointments, and facilitating second opinions with top physicians when needed. Working together with PinnacleCare’s Medical Directors and Researchers, PinnacleCare Advisors provide their Members with the latest information on medical conditions, treatments, clinical trials, as well as options of highly qualified physicians to consult for care. Members turn to their PinnacleCare Advisor for unbiased support and assistance in any medical situation.
What you will do: As a PinnacleCare Health Advisor, you will provide
high-touch, customer service to our members, building strong relationships
while helping them navigate the healthcare system in order to receive the best
and most expeditious healthcare available. Your member and their family will
look to you for competent, efficient, caring, and unbiased support and
assistance in any medical situation.
Our Health Advisors
coordinate all aspects of the Member’s healthcare, including a collection of
medical records, scheduling appointments, and facilitating second opinions with
top physicians when needed. You will collaborate with our team of Medical
Directors and Researchers, to provide your members with the latest information
on medical conditions, treatments, clinical trials, as well as options of
highly qualified physicians to consult for care.
You will also develop and maintain relationships
with physicians and hospital staff.
Other Duties: These job duties do not cover or contain a comprehensive
list of activities, duties, or responsibilities that are required for this job.
Duties, responsibilities, and activities may change at any time with or without
What you will need to be
successful in this role:
- Bachelor’s degree in social
work or other health related field, Master’s degree strongly preferred, or
- Background in behavioral/mental health, medical social work, nursing, case
management, or related background
- At least 10 years in clinical medicine, direct patient
care, or case management
- Hospital experience strongly desirable
- Proficiency in MS Office, CRM database systems, and
- Outstanding written and verbal communication skills,
English fluency a must
- Excellent time-management skills, agility in
multi-tasking, decisiveness, bias towards action and proactive approach to
medical needs of members
Essential Functions: To
perform this job successfully, you must be able to perform each essential duty
satisfactorily. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions of the job.
Physical Requirements: While performing
the duties of this job, you must be able to walk occasionally. You may
occasionally be required to bend or stoop, and you may occasionally be required
to lift objects up to 10 pounds. Work will be performed sitting at a desk in a home office setting using office machines such as a copier and
fax machine, a computer, and phone.
When applying, please also provide a cover letter and send to Careers@PinnacleCare.com.
PinnacleCare is an EEO employer - M/F/Vets/Disabled