CRM Coordinator

Robertson is the School of New Work. Our vision is for everyone to have a good life through a prosperous and fulfilling career. Our mission is to empower our learners with the most relevant training and up-to-date industry insights so that they may find fulfilling and meaningful careers. 

Having a deep understanding of the demands of the modern workforce is integral to what we offer our learners. That is why internally, we place such value on building a work culture that is flexible and adaptive to the changing world of work. We also seek out diversity in our team. We #CelebrateEverything and encourage team members to take paid time off to celebrate their cultural, religious, and spiritual holidays. Our team is intentionally talent-dense and our strength lies in the differences in backgrounds and expertise that we each bring to the table.

Ours is a fast-paced environment where we continually challenge ourselves to think outside of the box. We want our team to feel welcomed, energized, and engaged while having fun. If this sounds like the right fit for you - we invite you to come join us!

The Salesforce CRM Administrator position reports directly to the Manager of Systems.  They will contribute to the development and implementation of customized solutions across all business units, and meaningfully help drive org-wide adoption.  

KEY RESPONSIBILITIES

• Work directly with internal users by answering questions and providing support 

• Putting together training and skills upgrades and tracking progress 

• Manage user accounts, licensing and permissions as needed

• Handle both development/admin jobs as well as support for internal staff Cases.

QUALIFICATIONS 

• Experience administering a Salesforce.com org in either Sales Cloud or Service Cloud (Lightning).

• Experience using declarative tools such Flow & the other SFDC toolset 

• Experience managing user permissions, profiles, roles and groups

• Experience helping users adopt to Salesforce and handling incoming support requests

• Uncompromising attention to detail 

• Proficient knowledge with Excel/Google Sheets 

• Adaptable in a fast pace environment

GOOD TO HAVE

• Salesforce Admin Certification 

• Experience with Salesforce Community Sites

• Experience applying AI to business use cases

• Experience working with a data lake environment (data streams, data model objects, etc.)
  
  

Job Type: Full-time, Term

Location: Edmonton or Winnipeg (1 vacancy) 

Schedule:

• 8-hour shift

• Monday to Friday

• 
  

Salary Range: $50, 899 - $55, 804/year 

Hybrid Position-  Must report to onsite campus a minimum of 3 times per week.  

Benefits:

• Dental Care

• Disability Insurance

• Employee assistance program

• Extended health care

• Life insurance

• Paid time off

• RRSP match

• Vision care

Don’t feel like you meet every requirement? We encourage you to apply anyway! Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single requirement. 

WHY WORK WITH US 

Education Canada Group (the parent company of Robertson College) is an equal opportunity employer. We #CelebrateEverything, in our inclusive work environment and encourage people from all walks of life to apply. We are committed to fostering an inclusive and diverse environment where everyone feels seen, heard, and valued. We embrace our team's differences and know that diversity in our team is the strength that drives our success. We want you to feel welcomed, energized, challenged, and engaged while having fun. Come and grow with us! If you are someone who loves the highs and lows of doing meaningful work with like-minded team members, we’d like to hear from you! If you would like to request reasonable accommodations for the interview process, please let us know. 

As a company we are committed to uplifting indigenous voices, respecting traditional lands, raising awareness and working in collaboration with Indigenous partners in the spirit of reconciliation. We acknowledge that our campus is located in: 

Winnipeg is on Treaty 1 territory, the traditional lands and waters of Anishinaabe [AH - NISH - AH - NAH – BAY], Ininiwak, Anishininiwak, Dakota, and Dene (DEN-EH) peoples, and the National Homeland of the Red River Métis. We acknowledge that our water is sourced from Shoal Lake 40 First Nation located on Treaty 3. 

In Alberta, We acknowledge Robertson College is on the traditional territories of the Blackfoot Confederacy (Siksika, Kainai (Gay-aynah), Piikani (Pe-gun-ee)), the Tsuut’ina (soot-tin-a), the Iyarhe (E-a-hey) Nakoda Nations, the Métis Nation (Region 3), and all people who make their homes in the Treaty 7 region of Southern Alberta. 

In Edmonton on Treaty 6 territory, a traditional gathering place, traveling route and home for many Indigenous Peoples including the Nehiyawak/Cree, Tsuut’ina, Niitsitapi/Blackfoot, Métis, Nakota Sioux, Haudenosaunee/Iroquois, Dene Suliné, Anishinaabe/Ojibway/Saulteaux, and the Inuk/Inuit. 

We thank all applicants, but only those selected for an interview will be contacted.

Please visit our careers page to see more job opportunities.