Inclusive Access Assistant Manager

A Book Company This is a remote role

Inclusive Access Assistant Manager


Searching for a workplace that values hard work while maintaining a fun and engaging environment? Love building relationships with clients, problem solving, and not having to do the exact same things each and every day? If so, it sounds like you would be a great fit to join our team!


We are currently seeking a detail-oriented and qualified full-time Inclusive Access Assistant Manager to join our dynamic, online bookstore team in our Lexington, KY corporate office.


Key Responsibilities


     Supporting Contract School Teams

Assistant Inclusive Access Managers support Account Managers by handling the scheduling and setup of Inclusive Access term starts. To be successful, this position will need to establish good working relationships with all account teams, communicate effectively and often, track participating adoptions and products, and schedule timelines for smooth start of term launches. You are expected to maintain positive working relationships throughout the company to collaborate, innovate, and problem solve in order to continue to grow and strengthen the services provided by our company.


     First Point of Contact

Assistant Inclusive Access Managers act as the first point of contact for troubleshooting issues that arise in operating an Inclusive Access program. This position will need to familiarize themself with the structure of our program, how information moves between systems, and how individual programs differ from one another in order to resolve problems as quickly as possible.


     Assist with Inclusive Access Program Management

Assistant Inclusive Access Managers participate in program planning meetings and third-party check-ins as well as assist the Inclusive Access Manager with daily operations and communications, including product research, FAST setup, and reconciliation.


Knowledge, Skills, and Experience


     Bachelor’s Degree in Communications, Business, Marketing, or related field preferred

     Relevant account management, sales, marketing, customer service, or educational technology experience preferred

     Strong proficiency in Microsoft Office Excel, Word, Outlook

     Knowledge of current technology is a must; including Google Apps, iOS, Slack, and more

     Ability to multitask and meet deadlines in a fast-paced environment

     Fulfill team support roles as required

     Strong verbal and written communication skills

     Exceptional interpersonal and customer service skills

     Travel (local and overnight) up to 25% offers a competitive and comprehensive benefits package including medical, dental, vision, and life insurance; a 401K program with company match; and paid vacation and holidays.

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