Inclusive Access Assistant Manager
Searching for a workplace that values hard
work while maintaining a fun and engaging environment? Love building
relationships with clients, problem solving, and not having to do the exact
same things each and every day? If so, it sounds like you would be a great fit
to join our team!
We are currently seeking a detail-oriented and
qualified full-time Inclusive Access Assistant Manager to join our dynamic, online bookstore team in our
Lexington, KY corporate office.
Supporting Contract School Teams
Access Managers support Account Managers by handling the scheduling and setup
of Inclusive Access term starts. To be successful, this position will need to
establish good working relationships with all account teams, communicate
effectively and often, track participating adoptions and products, and schedule
timelines for smooth start of term launches. You are expected to maintain
positive working relationships throughout the company to collaborate, innovate,
and problem solve in order to continue to grow and strengthen the services
provided by our company.
First Point of Contact
Access Managers act as the first point of contact for troubleshooting issues
that arise in operating an Inclusive Access program. This position will need to
familiarize themself with the structure of our program, how information moves
between systems, and how individual programs differ from one another in order
to resolve problems as quickly as possible.
Assist with Inclusive Access Program Management
Access Managers participate in program planning meetings and third-party
check-ins as well as assist the Inclusive Access Manager with daily operations
and communications, including product research, FAST setup, and reconciliation.
Knowledge, Skills, and Experience
Bachelor’s Degree in
Communications, Business, Marketing, or related field preferred
Relevant account management,
sales, marketing, customer service, or educational technology experience
Strong proficiency in Microsoft
Office Excel, Word, Outlook
Knowledge of current technology is
a must; including Google Apps, iOS, Slack, and more
Ability to multitask and meet
deadlines in a fast-paced environment
Fulfill team support roles as
Strong verbal and written
Exceptional interpersonal and
customer service skills
Travel (local and overnight) up to
eCampus.com offers a competitive and
comprehensive benefits package including medical, dental, vision, and life
insurance; a 401K program with company match; and paid vacation and holidays.