Branch Manager - FM 1960 Branch

Location: FM 1960 Branch in Houston, TX

Reporting: Director of Branch Operations

Description:

The Branch Manager is responsible for leading and directing branch operations; ensuring quality customer service, employee growth and development, and achievement of assigned metrics and goals. A Branch Manager must be proficient in marketing and cross-selling products and services, as well as performing customer service, branch operations, and providing valuable product knowledge

Key Responsibilities:

·        Manages branch personnel including training, mentoring and development; monitoring, evaluating and coaching performance; and staffing, scheduling, prioritizing, and delegating work assignments.

·        Professionally and actively represents the company in the community.

·        Creates, drives, monitors and reports progress on branch objectives, standards and goals; develops and implements process and performance improvement solutions when gaps are identified.

·        Oversees day to day operations of the branch; provides guidance and participates in daily operational and sales activities to achieve customer service and business growth objectives.

·        Promotes a positive image of the company; develops and maintains effective business relationships with customers, employees and retail partners; serves as a liaison between the branch and corporate departments.

·        Addresses and resolves complex customer service issues and employee disputes; performs and reviews tasks requiring manager level approvals.

·        Actively participates in company functions and community activities as a representative of the company.

·        Performs other job related duties or special projects as assigned.

Requirements:

·        Excellent customer service, problem solving and relationship management skills with the ability to convey a positive attitude and maintain a high degree of confidentiality, diplomacy, tact and salesmanship.

·        Excellent written and verbal communication skills with effective sales acumen.

·        Strong practical knowledge of HVAC products, supplies, know-how and market trends.

·        Developed critical thinking and decision making skills with the ability to interpret and analyze employee and customer issues.

·        Strong attention to detail with high concern for data accuracy.

·        Excellent organizational skills with proven ability to prioritize and manage multiple responsibilities and projects in a fast paced environment with competing priorities and deadlines.

·        Strategic mindset and strong overall business acumen with an ability to understand the direction, priorities, and goals of the organization.

·        Solid technology skills, including ability to navigate and search related websites, and intermediate proficiency with Microsoft office (Excel, Office, Word, and SharePoint).

·        Strong leadership and interpersonal skills; ability to motivate and achieve results through the effort of others.

·        Flexibility to work weekend or evening hours. 

Minimum Qualifications/Experience

·        3-5 years customer service or sales experience preferred.

·        1-3 years management or supervisory experience preferred.

·        1-3 years HVAC supply experience preferred.

Formal Education & Certification

·        High School Diploma or equivalent required.

·        Bachelor’s degree preferred.

Work Status

·        Full-Time

Supervisory Responsibility

·        1 or more direct reports.

Travel

·        Up to 25% local travel expected

Working Conditions

·        Conditions involve lifting no more than thirty pounds, standing most of the time, and may involve walking, moving, or sitting for brief periods, and occasionally lifting and carrying articles like HVAC equipment.